Last updated October 17, 2026

Refund Policy

All credit purchases are final. We do not offer refunds, except where a refund is required by applicable law.

Why

Credits are a digital product that is delivered to your balance immediately and can be used straight away, and every new account gets 30 free credits so you can try the Service before you buy anything.

What is covered automatically

• Failed generations and exports. If a video, edit or export fails on our side, the credits it used are returned to your balance automatically. You do not need to ask.
• Duplicate or mistaken charges. If you were charged twice for the same purchase or charged in error, contact us and we will refund the extra charge.

What is not refunded

• Credits you have already used, including on videos you were not happy with. You can keep editing a video by chatting or by editing its text instead.
• Unused credits, including when you stop using the Service or close your account.
• Credits removed because an account was suspended or closed for breaking our Terms of Service.

Where the law gives you a right to a refund

Nothing in this policy limits rights you have under consumer protection law that cannot be waived. If the law where you live entitles you to a refund, for example because the Service was not as described, contact us and we will honour it. By completing a purchase, you ask us to deliver the credits immediately and, where the law allows, acknowledge that this ends any withdrawal period for digital content once the credits are delivered.

Chargebacks

Please contact us before disputing a charge with your bank, so we can look into it. If a payment is reversed, we may remove the credits it bought and suspend the account while the dispute is open.

How to contact us

Email [email protected] from the address on your account with the date and amount of the charge. We reply within a few business days.